The direct line with customers continues even after product delivery, to protect the investment and support productivity over time.
An ecosystem of services designed to ensure lasting performance and provide constant customer support.
All Fom machines and systems can be registered using their serial number within the Fom VIP Area, the dedicated customer portal.
Our portal brings together all dedicated services in a single space, making them easily accessible and always available to Fom customers. A simple and immediate access point to best manage your machine.
Remote Assistance
When on-site intervention is not necessary, our specialized technicians can connect remotely to the machine to quickly identify the issue and propose an effective solution.
The One Shot service is dedicated to machines that are out of warranty or without a maintenance contract, offering prompt and targeted support whenever needed.
Scheduled Maintenance
Regular maintenance is essential to ensure the efficiency, precision, and long service life of machinery.
After assessing the condition of the machine, we propose customized maintenance plans. Our technicians carry out thorough inspections and structured checks using dedicated checklists, ensuring operational continuity and reducing machine downtime.
Warranty Extension
For certain product categories, it is possible to extend the machine’s initial warranty for an additional period.
The extension is a concrete solution to protect your investment and provide greater peace of mind in managing your system over time.
Spare Parts
Digital technical documentation, always up to date and easy to consult, is available within the VIP Area.
This documentation makes it easy and precise to identify original spare part codes, reducing search time and the risk of error. Using original Fom spare parts ensures compatibility, reliability, and sustained performance over time, helping to preserve the machine’s value and productivity.
Fom Academy
Fom regularly offers standard training courses to build the technical skills of machine operators and maintenance technicians.
Customized courses can also be arranged to meet specific needs, such as training junior technicians.
Distinctive features of Fom courses:
- Ongoing training offer
- Small groups of participants sharing the same training goals
- Dedicated facility at Fom: showroom and multimedia classroom
- Courses available both in person, with hands-on practical sessions, and remotely (e-learning)
